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Q What is the process of customized service?
A Hongruntong Ship's customized service process is divided into four stages:
Demand matching: Accurately collect customer needs through online forms, technical exchange meetings and on-site surveys.
Scheme design: Use CAD/CAE software for three-dimensional modeling and simulation testing, and provide multiple scheme comparisons.
Sample verification: Combine laboratory testing with on-site testing to ensure that product performance meets design requirements.
Mass production delivery: Use SAP MES system for production scheduling and global logistics tracking to ensure that products are delivered on time.
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Q What are Hongruntong's advantages in material research and development?
A Hongruntong has a strong material research and development team and advanced material laboratories, which can develop special materials according to the personalized needs of customers. For example, we have successfully developed fluororubber materials that are resistant to high temperatures of 300°C, which are widely used in extreme working conditions such as offshore wind power installation. In addition, we have established long-term cooperative relationships with well-known material suppliers at home and abroad to ensure the stability and quality of material supply.
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Q How to ensure the quality of products?
A Hongruntong implements a full-process quality control system. From raw material procurement to finished product delivery, each process is strictly inspected. We are equipped with advanced testing equipment, such as AI visual inspection system and CT scanning non-destructive testing equipment, to ensure that the product dimensional accuracy and internal quality reach the industry-leading level. At the same time, our products have passed ISO 9001 quality management system certification and classification society certification, and the quality is trustworthy.
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Q What does after-sales service include?
A Hongruntong provides a full range of after-sales services, including but not limited to:
Technical support: Provide product use guidance, troubleshooting and other technical support.
Spare parts supply: There are spare parts warehouses in many regions around the world to ensure the timeliness of spare parts supply.
Maintenance service: Provide a professional maintenance team to provide on-site maintenance services for customers.
Regular return visits: Regularly visit customers to understand the use of products, collect customer feedback, and continuously improve products and services.
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Q How is the price of customized products calculated?
A The price of customized products is calculated based on customer needs, material selection, process complexity and other factors. During the demand matching stage, our professional team will fully communicate with customers, understand their budget and performance requirements, and provide reasonable quotation solutions. At the same time, we are committed to reducing production costs through technological innovation and process optimization, and providing customers with cost-effective customized products.
If you have other questions or need to know more about Hongruntong Ship's customized services, please feel free to contact us!